Coverage and Scope

• This refund policy covers the treatment of refunds by DMW Technologies and/or a website owned and operated by DMW Technologies.
• This refund policy does not apply to the practices of companies that DMW Technologies does not own or control, or of persons that DMW Technologies does not employ or manage, including any third-party service and/or product providers bound by contract and any third-party websites to which DMW Technologies website link.

Filing a complaint

• DMW Technologies believes that every project starts with a finished project in mind. Therefore, all possible attempts of amicably working out a mutually acceptable solution should be a priority in case of an unsatisfactory service. Refund is a last resort that may be taken when things are absolutely not working out.
• Refund claims should only be filed if we are unable to come to a mutually satisfactory solution.

Eligibility for refund

DMW Technologies takes every project very seriously and ensures that the same is handled in a professional manner and the client gets the result as per the terms and conditions of the proposal. However, if the client is not happy with the outcome and has gone through the dispute resolution process, we do consider refund requests as per the following schedule:

• Full refund if the project has not started.
• Every web programming project has its own agreement. In case there is no agreement and explicit mention of refund policy, the following delivery policy will be applicable.
• Partial refund will be issued as per the discretion of the service provider if the project has not been completed as per the delivery policy and agreed upon contract. This will be calculated as per the proportion of the project completed by DMW Technologies and the proportion that is left to be completed as per the pre-defined scope of the project.

Applicability of the Delivery Policy

Please note that DMW Technologies delivery commitment is subject to:

• Timely payments: A project is not considered to be void if the agreed upon / listed payments are not clear
• Timely communication from the client: DMW Technologies is not bound to respect the Refund Policy, if required information for successful completion of the project is not communicated to us in a timely manner. Any delay or failure of the project arising out of such situations cannot be attributed to DMW Technologies.
• Completeness of information provided by the client: If the information provided to DMW Technologies is incomplete and/or complete information/scope of the project is not provided at the beginning of the project, DMW Technologies is not bound to maintain its delivery and /or refund commitments.
• DMW Technologies will not make any compensation for the delay of delivery under any circumstances, unless there is a special agreement signed with a penalty clause for delay in delivery.

Limitation of Liability

DMW Technologies liability is limited to the value of the portion of the project (as per the proposal of DMW Technologies) which stands incomplete at any given point of time. At any point of time, DMW Technologies cannot be held responsible for losses arising out of the services delivered / not delivered or the delay in the same. The liability to refund arises only once the project has been cancelled by the client and such cancellation has been communicated to DMW Technologies in writing.

Processing of Refunds

Refunds will be processed and mailed within 7 business days of the cancellation date and will be made using the same method of payment as the original (refund by check or refund to credit card).

Policy Changes

DMW Technologies may at any time, without notice to you and in its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of DMW Technologies website after any such amendments signifies your acceptance thereof.

Contacting us regarding our refund policy

If you have questions or suggestions about this refund policies please Contact us